Refund policy
Conditions for Returns
Eligible Items: Unused, unopened products in original packaging
Return Period: Within 30 days from the date you received your order
Return Shipping Costs: Customer is responsible for return shipping charges unless the return is due to our error or a defective product
How to Request a Return: Email us
Inspection and Refunds
Inspection Process: Once we receive your returned item, we will inspect its condition. This process can take up to 7 business days.
Refunds: Issued promptly after the inspection confirms the product is in its original condition
Handling Defective Products
Reporting Issues: If you receive a damaged or defective product, take pictures or a video and contact us immediately
Resolution Options: We will offer an exchange, compensation or a full refund and cover any return shipping costs. Our customer support team handles each issue personally to make sure you're taken care of.
Additional Instructions
Retain Packaging: Please keep the original box for 30 days after receiving your order
Opened Items: If the item has been opened but is still in new condition, contact us for further instructions