Accessibility Statement

Last reviewed: August 12, 2026

Our commitment

Coody is committed to making coody.us usable by everyone, including people with disabilities. We support the goals and principles of the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act, and we treat accessibility as part of how the Site is built and maintained rather than as a one-time project.

The standard we work to

We use the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium as our reference standard.

We are not able to guarantee that every page of coody.us currently conforms to these guidelines, and we do not claim full conformance. Accessibility is an ongoing effort, and we continue to work toward that goal.

What we do

• We review new and updated pages against WCAG 2.1 Level AA.
• We test with keyboard navigation and with screen-reader software.
• We fix the barriers we find, and the barriers you report to us.
• We give accessibility defects the same priority in our work queue as defects that prevent a purchase, because that is what they are.

Content provided by others

Parts of the shopping experience are provided by third parties and are not built or controlled by us — including the Shopify checkout, the website chat widget, embedded video, review widgets, and payment provider screens.

We cannot guarantee the accessibility of content we do not control. What we can do, and what we commit to, is this: we will help you complete anything you cannot do yourself (see below), and we raise reported problems with the provider concerned.

If something on the Site does not work for you

If any part of coody.us is difficult or impossible for you to use, or if you need information from it in a different format, please contact us:

Email: info@coody.us
Phone: +1 551 295 7817

It helps us if you can tell us what page you were on, what you were trying to do, and what assistive technology you were using — but none of that is required. Tell us in whatever way is easiest for you.

We aim to respond within 2 business days.

Getting the same result another way

You do not have to wait for us to fix a barrier in order to get what you came for.

If you cannot complete something on the Site — browsing products, comparing options, asking a question about a specification, placing an order, tracking a shipment, starting a return, or making a warranty claim — contact us by email or phone and we will do it with you.

You will receive the same products, the same prices, the same promotions and the same terms as any other customer. We will also provide product information, pricing and order details in a format that works for you.

Feedback and escalation

We welcome feedback on the accessibility of coody.us. If our first response does not resolve the problem for you, tell us — say that you want the matter escalated, and it will be reviewed again. Reports of barriers help us set priorities, and we would rather hear about a problem than have you leave without what you needed.

This statement applies to coody.us. It is reviewed periodically and updated as our Site changes.