Cancellation policy

Some items are sold on a pre-order or backorder basis, or ship with our next inbound shipment. This policy explains how those orders can be cancelled. It applies in addition to our Return Policy.

• Cancelling before shipment. You can cancel a pre-ordered or backordered item at any time before it is handed to the carrier, at no cost. Email info@coody.us with your order number and tell us which items. We refund in full to the payment method you used.
• If we are delayed. If we cannot ship within the timeframe shown with your shipping option at checkout, we will contact you with a revised date. You may accept the new date or cancel for a full refund. If we cannot ship within 30 days of your order and you have not agreed to a later date, we will cancel the order and refund you in full without you having to ask.
• Mixed orders. If your order contains both in-stock and pre-ordered items, you can cancel the pre-ordered item on its own and keep the rest.
• Refunds. Refunds are issued to the payment method you used. If you paid by card, your bank or card issuer may need an additional 3–10 business days to post the refund. If you paid with Shop Pay Installments, the refund is sent to Affirm and applied to your loan. If you paid in USDC, we refund in USDC to the wallet used for the purchase.
• Subscriptions. We do not currently sell subscriptions or products with recurring billing. If we introduce them, the terms, billing schedule and cancellation method will be shown to you before you buy .

Questions: info@coody.us