Refund Policy

Last updated: August 11, 2026

We want you to be fully satisfied with your purchase. If you need to return an item, we’re here to help.

Order Cancellation & Changes

• Before your order ships: you can cancel your order in full and at no cost. Email info@coody.us with your order number. Cancellation is free as long as the order has not yet been handed to the carrier.
• Pre-ordered and backordered items: payment for a pre-order is taken when you place the order. You can cancel a pre-ordered item at any time before it is handed to the carrier and receive a full refund. If we cannot ship within 30 days of your order and you have not agreed to a later date, we cancel and refund automatically — see our Shipping Policy.
• Changes before shipping: address changes, item swaps and quantity changes can usually be made before the order is handed to the carrier — email us and we will confirm whether the change is still possible.
• After your order ships: an item that has already been handed to the carrier can no longer be cancelled. Because an order can ship in several packages from different warehouses (see our Shipping Policy), any item that has not yet been handed to the carrier can still be cancelled — email us with your order number and tell us which items. You can refuse the delivery or return a shipped item under the Return Policy below; return shipping is handled as described in “Return Shipping Costs”.
• Refused deliveries: if you refuse a delivery because the packaging or freight is visibly damaged, or because the item is not the one you ordered, we treat it as a damaged or incorrect order — nothing is deducted from your refund. Photograph the shipment, note the damage on the carrier’s delivery paperwork and email us. If you refuse a delivery for any other reason, it is treated as a return by choice: the return transport charged to us is deducted from your refund, and we tell you the amount before we issue it.
• Cancellation by us: we may also cancel an order ourselves — for example if it is flagged by fraud screening and we cannot verify it, or if we cannot fulfil it. Such orders are refunded in full and we let you know. See our Terms of Service.
• Refund timing: cancellation refunds are issued to the payment method you used, once the cancellation is confirmed. If you paid by card, your bank or card issuer may need an additional 3–10 business days to post the refund. If you paid with Shop Pay Installments, the refund is sent to Affirm and applied to your loan, and Affirm adjusts or cancels your remaining payments. If you paid in USDC, we refund in USDC to the wallet used for the purchase.

Conditions for Returns

• Eligible Items: Unused products returned complete and in their original packaging. “Unused” means the product has not been assembled, set up, or used outdoors. Opening the box to inspect the product does not by itself make it ineligible; a product that has been assembled, set up or used outdoors cannot be returned.
• Return Period: Within 30 days from the date you received your order. If your order arrives in more than one package, the 30 days run from the day the last package is delivered.
• Return Shipping Costs: For returns by choice, the customer is responsible for return shipping. In most cases we issue the return shipping label for you — our products are oversized freight and require carrier-specific handling — and the cost of that label is deducted from your refund. We quote you that amount before the return is authorized; if the carrier’s final charge differs — oversized freight is re-weighed and re-measured by the carrier — the amount deducted is the carrier’s final charge, and we send you the carrier’s invoice for it. If the return is due to our error or a product defect, we cover return shipping in full.
• How to Request a Return: Email us at info@coody.us with your order number and a photo of the item in its original packaging, which we need in order to authorize the return.

This policy covers orders placed on this website. If you ordered on Amazon or Walmart, refunds for marketplace orders are issued by that marketplace under its own policy and timelines — please start the return from your order in that marketplace’s account. Warranty claims are handled by us in either case — see our Warranty Policy. If you are not sure where to begin, email info@coody.us with your marketplace order number and we will point you to the right place.

Inspection and Refunds

• Inspection Process: Once we receive your returned item, we will inspect its condition within 7 business days
• Refunds: Once inspection confirms the product is in its original condition, we issue the refund to the payment method you used. If you paid by card, your bank or card issuer may need an additional 3–10 business days to post it. If you paid with Shop Pay Installments, the refund is sent to Affirm and applied to your loan. If you paid in USDC, we refund in USDC to the wallet used for the purchase.

Handling Damaged, Incomplete or Incorrect Orders

• Reporting Issues: If your order arrives damaged, incomplete, or incorrect, take photos or a video and contact us at info@coody.us within 30 days of the delivery of the last package in your order
• Resolution Options: After reviewing your photos or video, we will offer a repair, a replacement or replacement parts, a partial refund, or a full refund, at our discretion and based on the specific case. Where a return is required, we cover the return shipping.

Manufacturing defects that appear after this 30-day window are covered separately — see our Warranty Policy.

Additional Instructions

• Retain Packaging: Keep the original box for 30 days after receiving your order. For returns by choice, the item must be returned in its original packaging for the return to be accepted. This condition does not apply to orders that arrive damaged, incomplete or incorrect, or to warranty claims — if the packaging was destroyed in transit or already discarded, tell us and we will arrange the return anyway.
• Opened Items: Opening the box to inspect the product does not affect your right to return it. Items that have been assembled, set up, or used outdoors cannot be returned.

Contact Us

📧 info@coody.us
📞 +1 551 295 7817